Cingular, you're not so bad after all...for now

After dealing with Cingular Customer Service since the 21st of January, I was beginning to lose hope. I was resigned to the fact that their legal maneuvering through our contract and their policy regarding 30 day limits on cancellations, returns and exchanges would get the best of me. However, today I talked to a final customer service rep after my local Cingular store rejected me again.

I called the Customer Service people to find out exactly when I'd called the first time and whether I would still be able to cancel my contract because of the problems I've been having. It turns out that I called for the first time on the 21st, 19 days after signing a two-year contract. So, I tried to explain to the customer service rep, Tom, that if it weren't for customer service constantly telling me that "X, Y or Z steps would fix the problem, so give that a few days and call back", my request to cancel would've been in the allowable time period. His supervisor agreed to send me one last time to Tech Support and if there wasn't a solution to the problem, they would let me out of my contract.

So, I talked to Tech Support earlier tonight and they said they'd submit a ticket and call me back early next week. The same went for Tom (Kwok)?, he's gonna call back the same day, and if the issue hasn't cleared up, I'll be let out of the contract.

I'm really surprised that they agreed to do this after all the hassle I've been through lately with different customer service reps, be it from Dell or Wholesale Marketer. Regardless, I'm glad that they helped me work through the problem. I hope they'll still honor their promise early next week when they call back.

Posted by Jordan at February 16, 2005 06:36 PM | TrackBack